FADELINK Support
Need a hand with FADELINK? Most questions are answered below. If you can’t find what you’re looking for, email us at support@fadelink.appand we’ll get back to you.
For Clients
- Booking an appointment:find a barber or shop near you, pick a service and time, and confirm. You’ll get a notification once the barber accepts.
- Changing or canceling: open the appointment from your bookings and tap to reschedule or cancel. The barber is notified automatically.
- Payments:bookings are paid in person, directly between you and the barber or shop. FADELINK doesn’t process card payments.
- Messaging your barber: use the in-app chat on any booking to coordinate details before your appointment.
For Barbers & Shops
- Setting up your profile: add your photo, bio, specialties, services, and working hours so clients can find and book you.
- Managing your schedule: set your availability and review incoming requests. Accept or decline from your bookings screen.
- Inviting clients:tap “Invite Contacts” to send an invite to the people you choose. We only message the contacts you select.
Account & Notifications
- Notifications: enable notifications to get appointment and message updates. You can adjust permissions any time in your device Settings.
- Permissions: revoke camera, photos, location, or contacts access at any time from your device Settings.
- Deleting your account: go to More → Delete Account. This removes your profile and personal data. See our Privacy Policy for details.
Reporting a Problem
To report abuse, inappropriate content, or a safety concern, use the “···” menu on the relevant content, or email us at support@fadelink.app. Please include as much detail as you can so we can look into it quickly.
Still Need Help?
Email support@fadelink.app and our team will get back to you. Including your account email and a short description of the issue helps us respond faster.