FADELINK Privacy Policy
This policy explains what information FADELINK collects, how we use it, and the choices you have. FADELINK connects clients with independent barbers and shops.
1. Information We Collect
- Account info: name, email, phone, and the role you sign up as (client or barber). Barbers can create and manage a shop within their barber account. We also store an account identifier.
- Profile content: photos, bio, specialties, social handles, and (for barbers) services and working hours.
- Bookings & messages: appointments you create and messages you exchange with the other party, reviews, reports, favorites, referrals, and loyalty activity.
- Location: if you grant permission, your approximate or precise location is used to find nearby businesses and center maps. We also store business addresses and coordinates that barbers and shop owners provide. Map and geocoding providers process the information needed to display maps and find addresses. We do not track your location in the background.
- Photos & camera: images you choose or capture for your profile, portfolio, or reviews.
- Contacts:only when you tap “Invite Contacts,” and only the contacts you select to send an invite to. Selected phone numbers are sent to our invitation service and SMS provider. We do not upload your entire address book.
- Payments: bookings are paid in person, directly between you and the barber or shop. FADELINK does not process card payments and does not collect or store your card or bank details. We do store booking prices, recorded payments and tips, discounts, earnings summaries, and booth-rent invoices and payment status when you use those features.
- Device and technical data: notification tokens and installation identifiers, app and device versions, IP addresses, crash reports, and diagnostic information used to operate and troubleshoot the app. Push notifications require your permission. Map providers may collect map interactions, such as panning and zooming, and technical data to maintain and improve their services.
- Searches: search terms you submit to find barbers or shops are processed by our service and may appear in technical request logs.
2. How We Use It
- To create and manage your account and bookings.
- To send transactional notifications (booking updates and messages).
- To show relevant barbers and shops near you.
- To provide business records, loyalty features, and invitations you choose to send.
- To diagnose crashes and measure and improve service reliability.
- To keep the platform safe — reviewing reports, enforcing our content policy, and removing or banning abusive accounts.
3. Who We Share It With
We use the following providers to operate FADELINK. Some providers, including Google Maps, also process technical and usage data under their own privacy policies:
- Supabase — database, authentication, and file storage.
- Expo and Google Firebase Cloud Messaging — push notification delivery and installation identifiers.
- Google Maps on Android and Apple Maps on iOS — maps and location-related features. Google Maps collects request and device metadata, IP addresses, an SDK identifier, crash information, and map interaction data to operate and improve Google services. See Google’s Privacy Policy and Apple’s Privacy Policy.
- Twilio — delivers SMS invitations to the contacts you choose to invite.
- Sentry — crash and error diagnostics. We strip common personal details, including email addresses, phone numbers, and location fields, from error reports before sending them.
The barber or shop you book with sees the information needed to provide the service (your name, appointment details, and any messages you send them). Public business profiles, portfolio photos, and reviews can be viewed by other users. Shop owners and member barbers can access the shop and rent records relevant to their roles. We do not sell your personal data.
4. Data Retention
We keep your data while your account is active. When you delete your account (More → Delete Account), we remove your profile and personal data. You can also request account and data deletion without signing in. Verified requests sent to support are completed within 30 days, including associated uploaded content. A limited set of records may be retained where required by law; if this applies, we will explain which records, why, and the applicable retention period.
5. Your Choices
- Revoke camera, photos, location, contacts, or notification permissions any time in your device Settings.
- Block other users from the “···” menu on their content.
- Delete your account at any time from More → Delete Account.
6. Children
FADELINK is not directed to children under 16, and we do not knowingly collect their data.
7. Changes
We may update this policy from time to time. We’ll update the effective date above when we do.
Contact
Privacy questions or data requests: support@fadelink.app.